Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn or unused, in the same condition in which you received it, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at strawberryflowersllc@gmail.com. If your return is accepted, we will email you a prepaid return shipping label, the approved return address, and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Custom or personalized products, gift cards, and items marked final sale cannot be returned. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item or size is to return the original item and, once the return is accepted, place a separate order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may cancel or return the order within 14 days without providing a reason, subject to applicable law. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, contact strawberryflowersllc@gmail.com.